Shipping policy

Akdu Shipping Policy

Effective Date: 26 September 2026

At Akdu, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how orders placed through aakdu.com are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been shipped, you will receive available tracking information through the contact details provided during checkout.
Processing times may be longer during sales, promotional events, holidays, or periods of unusually high order volume.

2. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location.

Delivery times may vary because of:

Your location and serviceability
Courier availability
Weather conditions
Public holidays
Transportation disruptions
High-demand periods
Other circumstances outside Akdu's reasonable control

The delivery date shown at checkout or communicated after purchase should be treated as an estimate, not a guaranteed delivery date, unless expressly stated otherwise.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you place your order.
Akdu may offer free shipping on selected products, orders, locations, or promotional campaigns.
Additional charges may apply to certain remote or difficult-to-service locations where applicable.

4. Delivery Areas

Akdu currently aims to deliver orders across serviceable locations in India.

Availability of delivery may depend on the courier network and the PIN code entered at checkout.

5. Tracking Your Order

Where tracking is available, customers will receive tracking details after the order has been dispatched.

You can use the tracking information provided by Akdu or the relevant delivery partner to check the status of your shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect, incomplete, or inaccurate address or contact information provided by the customer, additional delivery charges or re-shipping requirements may apply.

Please contact Akdu as soon as possible if you notice an error in your shipping address.

7. Delayed or Failed Delivery

If your order is delayed, please contact our customer support team with your order details.

If a delivery attempt fails because the customer is unavailable, unreachable, or otherwise unable to receive the package, the courier may make additional delivery attempts or return the package to Akdu.

If an order is returned to Akdu because of repeated unsuccessful delivery attempts, we may contact you regarding re-shipment or applicable refund arrangements.

8. Damaged Package

If you receive a package that appears seriously damaged, opened, tampered with, or missing items, please:

Take photographs/videos of the package and its condition.
Keep the original packaging.
Contact Akdu customer support as soon as possible.
Provide your order number and relevant photographs/videos.

Claims may be reviewed according to our Return & Refund Policy.

9. Items Missing From an Order

If an item appears to be missing from your shipment, please contact us promptly with your order number and details of the missing product.

We may request photographs, an unboxing video, or other information necessary to investigate the issue.

10. Delivery Partners

Akdu may use third-party courier and logistics providers to deliver orders. Delivery services, tracking availability, and delivery timelines may therefore vary by location and courier.